Collector FAQ
Questions
Everything you need to know before purchasing a frame or full album.
How do downloads arrive?
After Stripe confirms payment, download links appear immediately on the success page. Signed-in customers can also access links from the dashboard for 7 days.
What is the difference between a photo and album?
A single photo delivers one high-resolution original. A full album delivers every active high-resolution photo in that event as a zip archive.
Are previews watermarked?
Yes. Public previews carry visible mellowjmedia protection. Paid originals are delivered without the preview watermark.
Can I check out as a guest?
Yes. Accounts are optional and only needed to keep purchases in a persistent dashboard.